Customer care
Returns and Refunds
You can cancel your order for any reason within 14 days of receiving it, under the Consumer Contracts Regulations 2013. For hygiene reasons this applies to items returned unopened with the seal intact. Faulty items are always covered, opened or not.
Tell us
Within 14 days of delivery, email bujairamiscents@gmail.com with your order number, or contact us from My Account. You do not need to give a reason.
Send it back
Return the item within 14 days of telling us, in its original packaging with the cellophane seal intact. Return postage is paid by you unless the item is faulty. Use a tracked service and keep your proof of postage.
Your refund
We refund to your original payment method within 3 to 5 working days of receiving your return, and never later than 14 days after it reaches us.
Every fragrance is sealed for health and hygiene reasons. As the Consumer Contracts Regulations 2013 allow, the right to cancel ends once the seal is broken after delivery, so we cannot refund fragrances that have been unsealed, sprayed or used. Unsealed items returned to us can only be sent back to you. This does not affect your rights if an item is faulty or not as described.
Always covered under the Consumer Rights Act 2015, opened or not. Photograph the item and its packaging and email bujairamiscents@gmail.com within 48 hours of delivery. We will replace it or refund you in full, including your return postage.
Cancelling before dispatch
Orders usually leave our warehouse the same working day, so contact us as soon as possible at bujairamiscents@gmail.com and we will do our best to stop it before it ships. If it has already left, simply follow the steps above.
Where to send returns
Email us first and we will send you the returns address for your order.
Your statutory rights are not affected.